Privacy Policy

Passively ("Passively," "we," "our," or "us") values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, software, mobile applications, and services (collectively, the "Services").

By accessing or using Passively, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Business name
• Billing and payment details
• Login credentials
• Uploaded content
• Communications with support
• Customer and lead data you upload into the platform

B. Information Collected Automatically

• IP address
• Browser type and device type
• Operating system
• Usage data and analytics
• Log files
• Cookies and tracking technologies

C. Information From Third Parties

• Payment processors
• Messaging carriers
• Domain registrars
• Analytics providers
• Integrated third-party services

2. How We Use Your Information

We use your information to:

• Provide and operate the Passively platform
• Create and manage user accounts
• Process payments and rebilling
• Deliver AI services and automation
• Provide customer support
• Improve platform performance
• Send service updates, system notifications, and marketing communications
• Prevent fraud, abuse, and security threats
• Comply with legal and regulatory obligations

3. AI Services & Data Usage

Passively offers AI-powered services including chat, voice, SMS, social messaging, workflows, and content generation.

• Data processed through AI services is used solely to deliver requested functionality.
• We do not sell your AI-generated content or customer conversations.
• AI training may utilize anonymized and aggregated data for system improvement.
• You retain ownership of your content and customer data.

4. Messaging & Communications Compliance

By using Passively's SMS, email, voice, and messaging tools, you confirm that:

• You have obtained proper consent from your contacts.
• You comply with all applicable laws, including TCPA, CAN-SPAM, GDPR, and carrier regulations.
• You understand that misuse may result in account suspension or termination.

Passively is not responsible for unlawful communication practices by its users.

5. Data Sharing & Disclosure

We may share information only with:

• Trusted service providers needed to operate the platform
• Payment processors
• Cloud hosting providers
• Messaging carriers
• Domain registration providers
• Legal authorities when required by law

We do not sell personal information.

6. Data Retention

We retain your data for as long as your account remains active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Upon account termination, data is retained only as required by legal or regulatory obligations.

7. Data Security

We implement industry-standard security measures, including:

• Encryption
• Secure servers
• Access control
• Network monitoring
• Data protection protocols

While no system is 100% secure, we take commercially reasonable steps to protect your data.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance platform performance
• Improve user experience
• Analyze traffic
• Provide relevant content

You can manage cookie settings in your browser.

9. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Request data portability

Requests can be submitted by contacting us directly.

10. Third-Party Integrations

Passively integrates with external platforms and services. We are not responsible for their privacy practices. You should review their policies independently.

11. Children's Privacy

Passively is not intended for users under 18. We do not knowingly collect data from minors.

12. International Data Transfers

Your information may be processed in countries outside your own. By using Passively, you consent to such transfers.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page. Continued use of Passively indicates acceptance of the updated policy.

14. Contact Information

For privacy-related inquiries, contact: